Carbon Systems hardware includes warranty coverage, Tier 3 technical support, and advanced replacement workflows designed to help MSPs resolve issues faster and keep clients productive.
Carbon Systems gives practical options for support, replacement, and recovery.
Instead of waiting through a long repair cycle, Carbon Systems can advance-ship replacement hardware so your team can restore service quickly.
Access expert-level support immediately. No runaround. No hoops to jump through or entry-level support tiers. Just the help you need when you need it.
Optional laptop protection helps cover common incidents like drops, spills, surges, and impacts when the client environment calls for extra peace of mind.
A warranty experience designed for businesses, support teams, client uptime, and fewer overall touches.
| Typical OEM Warranty | Carbon Systems |
|---|---|
| Repairs are often the first step. |
Get the Client Back Online. Keep business moving with advanced RMA. |
| Support conversation starts from zero. |
Tier 3 By Default. Skip the script and get expert help from the start. |
| Replacement timelines can feel vague. |
Clear Next Steps. Know where the case stands and what comes next. |
| Surprise replacement costs. |
Optional ADP For Laptops. Real protection for real-world incidents. |
When eligible hardware issues require replacement, Carbon Systems helps MSPs move from problem to recovery without waiting through a traditional repair-first process.
Confirm the issue internally and complete the basic troubleshooting steps your team already knows.
Contact Carbon Systems support with the system details, issue summary, and relevant diagnostics.
For eligible cases, replacement hardware is advance shipped so your team can restore service quickly.
After the client is back online, the original unit is returned through the warranty workflow.
Every Carbon Systems device includes standard warranty coverage, with extension options available on select product families.
Coverage varies by product family. Batteries, accidental damage protection, exclusions, and extension eligibility are handled under separate terms.
Practical answers about Advanced RMA, support, coverage terms, and how Carbon Systems streamlines after-sales support.
Carbon Systems warranty is built around the shortest path to getting the customer back online. Instead of starting every issue with a generic repair path or scripted support intake, Carbon Systems gives partners access to Advanced RMA, Tier 3 support by default, and resolving hardware issues permanently..
Yes. Most warranty cases leverage AWR (Advance Warranty Replacement) by default. For laptops and desktops, Carbon Systems typically sends a full replacement. For servers, Carbon Systems may send parts when possible or a full chassis when applicable.
No, not for eligible Advanced RMA cases. The goal is to help the MSP get the client operational first, then handle the return workflow after the replacement is in place.
No. Carbon Systems provides Tier 3 support by default, so MSPs do not have to start from zero or work through a level-one script. Our team understands the hardware, the partner relationship, and the kinds of issues MSPs are trying to resolve.
Tier 3 support can help MSPs with hardware diagnostics, driver and firmware issues, BIOS questions, deployment blockers, replacement validation, and warranty cases that need a clear next step.
Carbon Systems devices include a standard 3-year warranty. Laptops are fixed at 3 years, desktops and NUCs can be extended up to 5 years, and servers can be extended up to 7 years.
No. Accidental Damage Protection is an optional laptop add-on. It can help cover real-world incidents like drops, spills, surges, and impacts when the client environment calls for extra protection. Terms apply.
RMA units are typically fulfilled within 1–2 business days after approval. Severity 2 issues, such as issues affecting a single user or non-business-critical system, typically ship via 2-day express. For Severity 1 issues, such as issues affecting multiple users or business-critical applications, overnight shipping is available for a small fee.
