Carbon Systems hardware includes warranty coverage, Tier 3 technical support, and advanced replacement workflows designed to help MSPs resolve issues faster and keep clients productive.
Carbon Systems warranty coverage is backed by advanced replacement workflows, Tier 3 technical support, and optional accidental damage protection, giving MSPs a clearer path from hardware issue to client recovery.
Instead of waiting through a long repair cycle, Carbon Systems can advance-ship replacement hardware so your team can restore service quickly.
MSPs get access to expert-level support for complex hardware, driver, firmware, deployment, and diagnostic issues after basic troubleshooting.
Optional laptop protection helps cover common incidents like drops, spills, surges, and impacts when the client environment calls for extra peace of mind.
A warranty experience designed around MSP support teams, client uptime, and fewer handoffs.
| What Usually Happens | What Carbon Does Differently |
|---|---|
| Repairs can become the first step. | Recovery comes first. We prioritize getting the client back online quickly. |
| Support often starts from zero. | MSPs get Tier 3 escalation. We work with teams that have already done the basics. |
| Replacement timelines can feel unclear. | Advance RMA keeps things moving. Eligible cases can move straight into replacement. |
| Mobile users create extra risk. | ADP adds laptop protection. Drops, spills, surges, and impacts can be covered with optional accidental damage protection. |
When eligible hardware issues require replacement, Carbon Systems helps MSPs move from problem to recovery without waiting through a traditional repair-first process.
Confirm the issue internally and complete the basic troubleshooting steps your team already knows.
Contact Carbon Systems support with the system details, issue summary, and relevant diagnostics.
For eligible cases, replacement hardware is advance shipped so your team can restore service quickly.
After the client is back online, the original unit is returned through the warranty workflow.
Escalation support for MSPs dealing with complex hardware, deployment, and diagnostic issues.
| When Your Team Needs Help With | How Carbon Supports the Escalation |
|---|---|
| Hardware issues that need deeper diagnostics. | Expert hardware support. Our team helps MSPs work through complex failures and validation steps. |
| Driver, firmware, BIOS, or compatibility problems. | Support beyond the basics. We help investigate the technical details that can slow down deployment or resolution. |
| Warranty cases that require replacement decisions. | A clearer path to resolution. We help determine the next step, whether that means troubleshooting, parts, or replacement. |
| Issues that have already gone through basic troubleshooting. | Built for MSP escalation. We work with technical teams that already know the client environment and need practical answers. |
Every Carbon Systems device includes standard warranty coverage, with extension options available on select product families.
Coverage varies by product family. Batteries, accidental damage protection, exclusions, and extension eligibility are handled under separate terms.
Practical answers about advanced replacement, Tier 3 support, coverage terms, and how Carbon Systems helps MSPs manage hardware issues.
Carbon Systems warranty is built around how MSPs support clients. Instead of sending partners through a generic support path, Carbon Systems combines advanced replacement workflows, Tier 3 technical support, and a recovery-first process designed to help reduce client downtime.
Yes. Most warranty cases use advance RMA. For laptops and NUCs, Carbon Systems typically sends a full replacement. For servers, Carbon Systems may send parts when possible or a full chassis when major components fail.
No, not for eligible advanced replacement cases. The goal is to help the MSP get the client operational first, then handle the return workflow after the replacement is in place.
Confirm the issue internally, gather the model and serial details, summarize the troubleshooting already completed, and contact Carbon Systems support. This helps our team move faster when your technicians are ready to escalate.
Tier 3 support can help MSPs with hardware diagnostics, driver and firmware issues, BIOS questions, deployment blockers, replacement validation, and escalated warranty cases after basic troubleshooting has been completed.
Carbon Systems devices include a standard 3-year warranty. Laptops are fixed at 3 years, desktops and NUCs can be extended up to 5 years, and servers can be extended up to 7 years.
No. Accidental Damage Protection is an optional laptop add-on. It can help cover common real-world incidents like drops, spills, surges, and impacts when the client environment calls for extra protection. Terms apply.
